Returns, Shipping and Refund Policy

Shipping

  1. New Orders - Shipping on all products across India is free. All new orders are shipped within 2 business days from Gurgaon. It usually takes 2 - 4 days for delivery.
  2. Returns - Return shipping is free for customers in India.

Return and refunds

  1. To initiate a return, please Mail at hello@malako-india.com or Call/WhatsApp at +91-9810768825.
  2. Our return policy lasts till 4 days after you have received the order.
  3. Items must be unused and in the same condition that you received them.
  4. It must also be in the original packaging. 
  5. We accept returns if the product received is damaged or incorrect.
  6. After inspecting the returned items we will add an equivalent amount of Store Credits to your account or share a Discount Code of the same amount. Store credits and Discount Codes can be used for a future purchase and they never expire.
  7. Under no circumstances shall we be able to process a cash/bank refund.
  8. Face Mask, Pillow Returns - Due to health and safety concerns, we do not accept returns of Face Masks and Pillows.

For support please write to us at: hello@malako-india.com